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Delivery & Returns - Louise Cowan Interiors
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Delivery & Returns

Thank you for choosing Louise Cowan Interiors for your shopping needs. We’re eagerly anticipating the delivery of your order. Once your order is placed, you can expect to receive a confirmation email from us to acknowledge its receipt. Furthermore, as soon as your item is shipped, we’ll promptly notify you with another email to inform you of its journey to your doorstep.

 

In our commitment to sustainability and minimising waste, many of our items are crafted on demand. Currently, our production lead time for made-to-order products is estimated at 6 weeks. For specific lead times, please consult the product page. For products readily available to ship, we strive to dispatch them within 3 working days. Your satisfaction is our priority, and we appreciate your patience as we create and deliver your unique, quality items.

 

Your provided delivery address will serve as the destination for your order. Please ensure its accuracy, as we cannot assume responsibility for any inaccuracies. At checkout, we request a phone number, which we may share with the courier in case they encounter difficulties locating your address and need to get in touch with you. If you wish to make additions to your order and it has not yet been shipped, please reach out to us via email. We’re here to assist you.

 

We really hope you love your purchase from us, however you have a 14-day window to request a complete refund or an exchange. To initiate this process, please send an email to [email protected], including your full name and order number.

 

It’s important to note that delivery charges are non-refundable. Until received by Louise Cowan Interiors, all items are the responsibility of the customer. When returning items, we strongly recommend using a tracked service and obtaining proof of postage. To be eligible for a refund, the product must be in the same condition and packaging in which it was originally delivered to you. Louise Cowan Interiors will process the refund within 14 working days.

 

Please be aware that bespoke orders cannot be returned or exchanged.

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From our clients…

  • I look at those curtains and I think how beautifully they have been made, with love and care, two years down the line, thank you for such lovely work.

  • We cannot recommend Louise highly enough. We are so delighted with our curtains, blinds and cushions. They have transformed our rooms. Right from the initial meeting to discuss our ideas and treatments for the spaces, to recommending and discussing fabrics, through to the final fittings and beautifully finished results. Louise is a real pleasure to work with. The exceptionally high-quality finish and personal service are second to none. Thank you very much.

  • Louise didn’t just make our curtains and blinds to our specification, she advised us and ultimately made what we were doing something that genuinely gives us pleasure every day. And it didn’t cost a penny more, in fact, the fabric we chose, in the end, was cheaper than the one we started off thinking we wanted!

  • A friend recommended Louise and I didn’t honestly appreciate how much of a difference she would make. It was the whole service of advice and ideas and then the quality of what you get is just something you can tell is on a different level to anything you can get out of a John Lewis or the obvious places.

  • We’ve tried many different curtains and blinds providers over the years, John Lewis, Laura Ashley and some of the cheaper online providers. However, we have never been so satisfied as when we found Louise Cowan. Hers is a personal service so that you can make sure that you get the best window covering suitable to your taste and budget without any expensive mistakes. Her blinds and curtains are also the very best quality. She’s now our ‘go to’ windows and blinds person!

  • I have been delighted by the curtains and blinds for the two bedrooms, so pleased in fact that I look forward to you returning this year to tackle more of the rooms.

  • I asked Louise to create some blinds for our dining room bay window. I had already chosen my London themed fabric, however, Louise added her own ideas and suggestions that were completely inspiring, including backing the blind with a vintage ticking, visible from the outside and that not only wholly complemented the main fabric but my own style. Her bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

  • Louise's bespoke workmanship is wonderful, her eye for detail scrupulous, her manner and delivery warm and friendly but always very professional, with everything being made and delivered on time and to quote. There is still never a day goes by when I don’t look at those blinds with love!

  • Louise created beautiful blinds and pelmets for our newly decorated bedroom. They really are the perfect finishing touch. Fabric swatches were waiting for us when we returned from holiday and the job was completed within a few weeks. Excellent service, thank you!

Instagram

Looking to infuse your space with a touch of exotic elegance?

Here’s some tips…

Choose vibrant prints, opt for blinds, curtains, wallpaper or cushions adorned with palm leaves, exotic flowers or tropical birds to create a captivating focal point.

Co-ordinate with natural elements. Include natural materials like rattan, bamboo and wicker for an authentic rustic feel.

Balance with neturals. Offset bold prints with natural hues to maintain a harmonious and inviting atmosphere.

Extend the ambiance. Blur the lines between indoor and outdoor living by incorporating tropical elements to your outside space.

Hope that gives you some ideas, this stunning print is from @osborneandlittle get in touch if you would like any samples or help to create your paradise….

#tropicalfabrics #tropicalblinds #tropicalinteriors #tropicalhomedecor #tropicaltrend

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Looking to infuse your space with a touch of exotic elegance? Here’s some tips… Choose vibrant prints, opt for blinds, curtains, wallpaper or cushions adorned with palm leaves, exotic flowers or tropical birds to create a captivating focal point. Co-ordinate with natural elements. Include natural materials like rattan, bamboo and wicker for an authentic rustic feel. Balance with neturals. Offset bold prints with natural hues to maintain a harmonious and inviting atmosphere. Extend the ambiance. Blur the lines between indoor and outdoor living by incorporating tropical elements to your outside space. Hope that gives you some ideas, this stunning print is from @osborneandlittle get in touch if you would like any samples or help to create your paradise…. #tropicalfabrics #tropicalblinds #tropicalinteriors #tropicalhomedecor #tropicaltrend

Crafting exquisite pieces for your home isn’t just my job, it’s something I love to do. Each piece is meticulously made with thought and skill ensuring timeless elegance that should last you for years. I absolutely love making the ordinary into extraordinary and really transforming spaces. I feel that so often window treatments in particular are not really given much thought, but they are the single most impactful element that can soften a space and change its overall ambiance, and there are so many options to choose from that I can help you with. xx

#homestyle #interiorambiance #surreyhomes #londonhomes #windowtreatments #fabricsolutions #bespokecurtains #bespokeblinds #bespokecushions

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Crafting exquisite pieces for your home isn’t just my job, it’s something I love to do. Each piece is meticulously made with thought and skill ensuring timeless elegance that should last you for years. I absolutely love making the ordinary into extraordinary and really transforming spaces. I feel that so often window treatments in particular are not really given much thought, but they are the single most impactful element that can soften a space and change its overall ambiance, and there are so many options to choose from that I can help you with. xx #homestyle #interiorambiance #surreyhomes #londonhomes #windowtreatments #fabricsolutions #bespokecurtains #bespokeblinds #bespokecushions

What a fabulous fun voile from @villanovafabric, its sheer beauty opens doors to endless possibilities in your home. Imagine a child’s bedroom adorned with a plain fabric roman blind nestled within the recess, complimented by this as curtains cascading down. Alternatively you could use their cotton version of this fabric for the roman blind and have a chic double layered effect. You could transform an ugly frosted window into a work of art using it a a single layered form, or use it for cafe style curtains. It has endless potential, get in touch if you would like me to find yours……

#voilecurtains #villanova #childrenscurtains #childrensblinds #fabricinspiration #windowtreatments #customcurtains #textilelove #childrensbedroomideas

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What a fabulous fun voile from @villanovafabric, its sheer beauty opens doors to endless possibilities in your home. Imagine a child’s bedroom adorned with a plain fabric roman blind nestled within the recess, complimented by this as curtains cascading down. Alternatively you could use their cotton version of this fabric for the roman blind and have a chic double layered effect. You could transform an ugly frosted window into a work of art using it a a single layered form, or use it for cafe style curtains. It has endless potential, get in touch if you would like me to find yours…… #voilecurtains #villanova #childrenscurtains #childrensblinds #fabricinspiration #windowtreatments #customcurtains #textilelove #childrensbedroomideas

So in modern design leopard print is often used as a bold statement piece, adding a touch of luxury and sophistication to your space. Whether used sparingly. like with cushions or boldly as a focal point, it will never fail to give you a stylish impact…

See link 🔗 in bio to purchase cushions

#leopardprintcushions #animalprintinteriors #leopardlove #fashionhistory #iconicpatterns #naturemeetsinterior

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So in modern design leopard print is often used as a bold statement piece, adding a touch of luxury and sophistication to your space. Whether used sparingly. like with cushions or boldly as a focal point, it will never fail to give you a stylish impact… See link 🔗 in bio to purchase cushions #leopardprintcushions #animalprintinteriors #leopardlove #fashionhistory #iconicpatterns #naturemeetsinterior

Congratulations Casey & Max, super happy for you both, thanks for inviting us to celebrate with you xxxx 🥰

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Congratulations Casey & Max, super happy for you both, thanks for inviting us to celebrate with you xxxx 🥰

Unlocking grandeur in your room is all about mastering scale and playing with it. By carefully manipulating proportions, you can create a sense of opulence and grandeur that transforms any room. The secret to curtain magic lies in raising your pole or track towards the ceiling, creating stunning illusion of height and space. Trust me it’s a total game changer. For the ultimate touch of luxury add a fabric pelmet ✨

#curtainmagic #luxurycurtains #interiortricks #curtainhack #handmadecurtainsandblinds #handmadecurtains #surrey

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Unlocking grandeur in your room is all about mastering scale and playing with it. By carefully manipulating proportions, you can create a sense of opulence and grandeur that transforms any room. The secret to curtain magic lies in raising your pole or track towards the ceiling, creating stunning illusion of height and space. Trust me it’s a total game changer. For the ultimate touch of luxury add a fabric pelmet ✨ #curtainmagic #luxurycurtains #interiortricks #curtainhack #handmadecurtainsandblinds #handmadecurtains #surrey

Discover the beauty of these striped lining fabrics: the perfect blend of style and versatility. From classic to contemporary, endless combinations await, ensuring your window looks as stunning on the outside as it does on the inside…

#stripedelegance #curtainmagic #curtaingamestrong #stripedfabric #stripedlining #reigate #surrey

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Discover the beauty of these striped lining fabrics: the perfect blend of style and versatility. From classic to contemporary, endless combinations await, ensuring your window looks as stunning on the outside as it does on the inside… #stripedelegance #curtainmagic #curtaingamestrong #stripedfabric #stripedlining #reigate #surrey

Looking to invest in timeless elegance then look no further than William Morris fabrics. With their exquisite patterns and rich history. The timeless designs inspired by nature, geometric patterns, and historical motifs, make them suitable for various interior styles, from traditional to contemporary. It’s not for everyone but there are so many different prints you may just find one you love…

You can check them out
https://morrisandco.sandersondesigngroup.com/search/fabric/?q=fabric

#williammorris #timelessdesign #timelessstyle #williammorrisfabric #classicstyle #vintagecharm

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Looking to invest in timeless elegance then look no further than William Morris fabrics. With their exquisite patterns and rich history. The timeless designs inspired by nature, geometric patterns, and historical motifs, make them suitable for various interior styles, from traditional to contemporary. It’s not for everyone but there are so many different prints you may just find one you love… You can check them out https://morrisandco.sandersondesigngroup.com/search/fabric/?q=fabric #williammorris #timelessdesign #timelessstyle #williammorrisfabric #classicstyle #vintagecharm

Dive into the jungle of choices with our collection of animal print cushions. Who said neutrals had to be boring? Animal prints effortlessly blend with any decor, adding a touch of wild elegance to your space. Which one would you choose?

#WildStyle #PickYourPrint #NeutralChic #leopardcushion #animalprintcushions #luxurycushions #cushioncovers

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Dive into the jungle of choices with our collection of animal print cushions. Who said neutrals had to be boring? Animal prints effortlessly blend with any decor, adding a touch of wild elegance to your space. Which one would you choose? #WildStyle #PickYourPrint #NeutralChic #leopardcushion #animalprintcushions #luxurycushions #cushioncovers

Step into my world where even curtains get the VIP treatment! From giving them a steamy spa session to dressing them up into stylish ensembles, it’s all about adding that personalised touch. Because when it comes to your space, every detail matters, beyond just sprucing up your space. From meticulously steaming to lovingly dressing your curtains, it’s all about infusing your home with that special touch. Because to me, it’s not just about what you see, but the care and dedication behind it that truly sets my service apart. Your satisfaction is my ultimate goal.

#CareBeyondCompare #personalisedservice #CurtainCouture #ResetWithReelChallenge #curtainsteaming #curtainsforyourhome #personalservice #steamingcurtains

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Step into my world where even curtains get the VIP treatment! From giving them a steamy spa session to dressing them up into stylish ensembles, it’s all about adding that personalised touch. Because when it comes to your space, every detail matters, beyond just sprucing up your space. From meticulously steaming to lovingly dressing your curtains, it’s all about infusing your home with that special touch. Because to me, it’s not just about what you see, but the care and dedication behind it that truly sets my service apart. Your satisfaction is my ultimate goal. #CareBeyondCompare #personalisedservice #CurtainCouture #ResetWithReelChallenge #curtainsteaming #curtainsforyourhome #personalservice #steamingcurtains

Demonstrating the delicate technique of slip stitching this fabric pelmet for a flawless, professional finish…

#sewingskills #handmade #needlesndthread #creativeprocess #handstitching #makermovement #ResetWithReelChallenge

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Demonstrating the delicate technique of slip stitching this fabric pelmet for a flawless, professional finish… #sewingskills #handmade #needlesndthread #creativeprocess #handstitching #makermovement #ResetWithReelChallenge

Hey everyone, I’m Louise, and I have been on this amazing journey of entrepreneurship for the past decade. Ten years ago, with my three lovely girls still in school. I made the decision to start my own business so I could be there for them every step of the way. Growing up surrounded by creativity, thanks to my wonderfully talented mother and grandparents, I inherited a deep passion for crafting beautiful things. That’s what led me to retrain and dive into the world of curtain and blind making.

For me. It’s always been about the details and the pursuit of excellence, I was determined to master the art of hand-stitched methods to deliver nothing but the highest quality. My love for interiors has been a lifelong affair. I remember my first flat, where I experimented with sorts of colour combinations- thanks to “Changing Rooms” the late 90’s tv makeover show 🤣for the inspiration! While I’d like to think I have come a long way since those days, my passion for creating beautiful spaces has grown stronger.

Now interiors aren’t just a passion, they’re my entire world and I couldn’t be happier. Thanks for following me and joining me on this journey of transforming houses into beautiful filled homes….

#softfurnishingspecialist #luxurycushions #handstitchedcurtains #ResetWithReelChallenge #smallbusiness #curtainspecialist

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Hey everyone, I’m Louise, and I have been on this amazing journey of entrepreneurship for the past decade. Ten years ago, with my three lovely girls still in school. I made the decision to start my own business so I could be there for them every step of the way. Growing up surrounded by creativity, thanks to my wonderfully talented mother and grandparents, I inherited a deep passion for crafting beautiful things. That’s what led me to retrain and dive into the world of curtain and blind making. For me. It’s always been about the details and the pursuit of excellence, I was determined to master the art of hand-stitched methods to deliver nothing but the highest quality. My love for interiors has been a lifelong affair. I remember my first flat, where I experimented with sorts of colour combinations- thanks to “Changing Rooms” the late 90’s tv makeover show 🤣for the inspiration! While I’d like to think I have come a long way since those days, my passion for creating beautiful spaces has grown stronger. Now interiors aren’t just a passion, they’re my entire world and I couldn’t be happier. Thanks for following me and joining me on this journey of transforming houses into beautiful filled homes…. #softfurnishingspecialist #luxurycushions #handstitchedcurtains #ResetWithReelChallenge #smallbusiness #curtainspecialist
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